Terms of Trade


When you are buying a ticket, and coming on a tour, you are agreeing with these. Please read carefully! 

Note they are not in 4 point print – this is because we WANT you to know how we operate.



  1. You agree that are solely responsible for your own safety at ALL times. You further undertake that in the light of this understanding, in case of any mishap, that SydneyGhostTour.Com, and the owners of any property that you may transit during our tours, will not be held liable for any personal injury or property damage arising from your participation in any activity related to us.
  2. If you bring children or teenagers on the tour, the above applies to them too – with the proviso that they must be supervised by a responsible adult tour participant at all times. This designated adult assumes total responsibility for seeing to it they participate in an orderly, civil and polite manner, keeping them safe, and for their actions.
  3. Anyone who chooses to be disruptive, unsafe or generally unpleasant will be asked to leave – and their ticket price is forfeit – that is, there will be no refunds given to anyone choosing to behave in an unpleasant or irresponsible manner on a tour.
  4. We do not refund ticket purchases simply on the basis of an opinion that we were not scary enough for a particular person’s taste. A person’s fear threshold is an entirely personal thing much like a sense of humour. We simply endeavour to deliver the best tour that we can, and you are completely responsible for your own emotional state and reactions to that. With that being said, we are open to constructive feedback.
  5. We proceed with tours in all weathers, short of a declared state emergency. Unless the outside location weather announcer on TV is holding on to a telegraph pole for grim life with their body suspended horizontally by wind – we go. If in doubt – ring 0413 390 637. As a result, you will need to turn up, on time, with sensible walking shoes, warm clothes as needed, and an umbrella if wet weather is predicted.
  6. We run our tours based on prior demand, as established by advance bookings. This means you MUST book in advance by A) calling and confirming your personal details on 02 8197 0363 and speaking with me or a SydneyGhosttour.Com member of staff directly, or B) If purchasing tickets online, by submitting your details  and advising of the specific tour in which you wish to participate, more than 72 hours in advance, through the “Crypt Insiders” form on the home page. 
  7. We will then confirm that you have a place on a given tour based on prior bookings.  Refunds will not be provided for online purchases where this prior notification and confirmation process has not happened. We can’t run tours for you unless you let us know you are coming, and can confirm your time and place in a group of limited size – pure and simple. 
  8. If you are perceived in any way to be intoxicated by alcohol or drugs of any kind, we reserve the right to cancel your ticket and ask you to leave without the refund of the ticket. By putting yourself and others at risk due to your impaired judgement, you forfeit both the cost of the ticket and your right to participate in a tour.
  9. You agree to promptly follow the requests of SydneyGhostTour.Com staff at all times during the running of the tour – they will be in the interests of your entertainment and safety.
  10. Cancellation of standard tickets within 5 business days of an individual or group booking will not be refunded – it just isn’t enough notice for us to find replacement customers for that tour. If it is a discounted ticket, or a group rate booking, no refunds will be entertained at all. If you really cannot make it you MUST give us more than a week’s notice. If a genuine last minute emergency occurs (a 22nd re-arrangement of your sock drawer, or your pet budgerigar having an existential crisis does not qualify) you notify us in writing or by telephone AT LEAST 3 HOURS before the tour, we will consider allowing you to attend a later tour at our discretion. If you are fair dinkum and considerate of us, we will endeavor to do the same in return.

 SydneyGhostTour.Com Privacy Policy –  Effective 14th December 2010 

Privacy Notice Table Of Contents:

·  Our Commitment To Privacy

·  The Information We Collect

·  How We Use Information

·  Our Commitment To Data Security

·  Our Commitment To Children’s Privacy

·  How To Access Or Correct Your Information

·  How To Contact Us

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the SydneyGhostTour.Com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Email address
Phone number
Credit/Debit Card Information

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:

Phone Number

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties, except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties, except to the extent necessary to complete that order.

We offer gift cards by which you can personalize a product you order for another person. Information you provide to us to create a gift card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration forms.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children’s Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by on-line database. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at +61 (2) 8197 0363  outside of Australia, or 02 8197 0363 within Australia,or send us an email  here.